Frequently Asked Questions
Last updated 30 Aug 2026
How long does shipping take?
Standard shipping usually takes 3–5 business days, depending on your location.
What payment methods do you accept?
We accept major credit and debit cards, including Visa, Mastercard and American Express, through PayPal.
Can I change or cancel my order?
You may request a change or cancellation within 1 hour of placing your order. After that, please contact our customer support team as soon as possible and we’ll do our best to assist you.
Is XSTINGS safe to use around pets?
XSTINGS is designed for household use. Always follow the product directions and allow treated surfaces to dry before allowing pets back into the area.
What if the product is accidentally swallowed?
XSTINGS uses a lemongrass-based formula, but it should not be intentionally consumed. Keep the product out of reach of children and pets. If accidentally swallowed, follow the instructions on the product label and seek medical advice if needed.
How do I use XSTINGS?
Spray directly onto corners, edges, wall-floor junctions and other areas where insects frequently appear. Allow the area to dry naturally. For routine protection, you can apply it up to 3 times per week, according to the product directions.
XSTINGS can also be added to your floor-cleaning solution when mopping. Follow the recommended mixing amount on the product instructions.
What insects is XSTINGS designed for?
XSTINGS is designed for common household pests, including ants, cockroaches and Charlie ants (rove beetles). Use it around the areas and pathways where these insects commonly appear.
Do you offer larger bottle sizes?
Our current 500ml size is available now. Larger 1000ml and 1500ml sizes are planned and will be launching soon.
Can’t find what you’re looking for? Contact our customer support team — we’re happy to help.