Terms & Conditions

Welcome to XSTINGS. These Terms & Conditions govern your use of our website and your purchase of products from us.

By accessing our website, creating an account, placing an order, or purchasing a product, you agree to these Terms & Conditions.

Please read them carefully before making a purchase.

1. About XSTINGS

XSTINGS provides household insect-repellent products and related products through our online store.

Throughout these Terms & Conditions, “XSTINGS,” “we,” “us,” and “our” refer to the business operating this website.

“Customer,” “you,” and “your” refer to any person accessing our website or purchasing our products.

2. Website Use

By using our website, you agree to use it only for lawful purposes.

You must not:

• Attempt to gain unauthorised access to our website or systems
• Interfere with the security or normal operation of the website
• Submit false or misleading information
• Use our website for fraudulent activities
• Copy or misuse our website content without permission
• Attempt to introduce malicious software or harmful code

We reserve the right to restrict access to our website where we reasonably believe misuse, fraud or security threats are occurring.

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, prices and other information displayed on our website are accurate.

However, product packaging, labels, colours, appearance or other details may occasionally differ slightly from photographs displayed online.

Customers should always read and follow the instructions provided with the product before use.

4. Product Use

XSTINGS products should only be used according to the instructions provided on the product packaging, label or accompanying information.

Customers are responsible for following all product directions, precautions and storage instructions.

Do not intentionally consume the product or use it for purposes other than its intended use.

Keep products appropriately stored and out of reach of young children where directed by the product instructions.

5. Orders

When you place an order through our website, you are responsible for ensuring that the information provided is accurate.

This includes:

• Customer name
• Contact information
• Delivery address
• Products selected
• Quantity
• Payment information

Please review your information carefully before confirming your order.

Submitting an order does not necessarily mean that the order has been accepted.

We reserve the right to reject or cancel an order where reasonably necessary, including situations involving incorrect pricing, suspected fraud, product unavailability or incorrect information.

If payment has already been collected for an order that we cancel, an appropriate refund will be arranged.

6. Pricing

All prices displayed on our website are shown in the currency indicated at the time of purchase.

Prices, promotions and special offers may change from time to time.

The price applicable to your purchase will generally be the price displayed when your order is successfully placed, subject to correction of obvious errors.

7. Promotions and Discount Codes

From time to time, XSTINGS may provide promotional prices, discount codes, bundles or special offers.

Promotions may:

• Have an expiry date
• Apply only to selected products
• Require a minimum purchase
• Be limited to one use per customer
• Be subject to additional promotional conditions

Unless otherwise stated, promotions cannot be exchanged for cash.

We reserve the right to cancel or refuse promotional benefits where there is reasonable evidence of misuse, fraud or violation of the promotion's conditions.

8. Payment

Payment must be successfully completed using one of the payment methods available through our website.

Payments may be processed through third-party payment service providers.

XSTINGS generally does not directly store complete credit or debit card information processed by third-party payment providers.

An order may be delayed or cancelled if payment cannot be successfully verified.

9. Delivery

Customers are responsible for providing a complete and accurate delivery address.

Delivery times displayed or communicated by us are estimates unless expressly stated otherwise.

Delivery may occasionally be affected by circumstances outside our reasonable control, including courier delays, severe weather, public holidays or other operational disruptions.

Customers should contact us if an order has not arrived within a reasonable period after the expected delivery date.

10. Incorrect Delivery Information

Please ensure your delivery address and contact number are correct before placing an order.

XSTINGS may not be responsible for additional delivery costs or unsuccessful deliveries caused by incorrect or incomplete information supplied by the customer, except where required by applicable law.

If you notice an error after placing your order, contact us as soon as possible.

We will attempt to assist where the order has not already been processed or dispatched.

11. Returns, Refunds and Damaged Products

Our separate Return & Refund Policy forms part of these Terms & Conditions.

Customers should generally contact us within 3 days of receiving their order if a product arrives damaged, leaking, spoiled, defective or if an incorrect product has been delivered.

We may request photographs, videos, order information or other reasonable evidence to assess the request.

Approved requests may result in a replacement or refund depending on the circumstances.

[Read Our Return & Refund Policy →]

Link this to your Return & Refund Policy page.

Nothing in these Terms & Conditions is intended to remove rights or remedies that customers may have under applicable Singapore law.

12. Order Cancellation

If you wish to cancel or modify an order, contact us as soon as possible.

We cannot guarantee that an order can be changed or cancelled once processing, packing or delivery arrangements have started.

Where cancellation is possible, any applicable refund will be handled according to our payment and refund procedures.

13. Product Availability

All orders are subject to product availability.

Occasionally, a product may become unavailable after an order has been submitted.

If we are unable to fulfil your order, we may contact you to offer an alternative, wait for restocking where appropriate, or provide a refund for the unavailable item.

14. Results and Expectations

The presence and activity of household insects can depend on numerous environmental factors, including cleanliness, food sources, moisture, entry points, surrounding conditions and how a product is used.

XSTINGS products should be used according to their directions and as part of appropriate household prevention practices.

Information provided through our website or blog is intended for general informational purposes and should not be interpreted as a guarantee of particular results.

15. Website Blog and Educational Content

Our website may contain articles, FAQs, guides and other educational content relating to household insect prevention, cleaning and home maintenance.

This information is provided for general informational purposes.

We make reasonable efforts to provide useful information, but circumstances vary between households.

Where appropriate, customers should consult relevant authorities or qualified professionals.

16. Third-Party Services

Our website may use third-party services for functions such as:

• Payment processing
• Delivery
• Website hosting
• Analytics
• Customer communication
• Advertising

Those services may be subject to their own terms and privacy policies.

XSTINGS is not responsible for third-party services to the extent permitted by applicable law.

17. Third-Party Links

Our website may contain links to external websites for informational or reference purposes.

These websites are operated independently from XSTINGS.

We do not control and are not responsible for the content, availability, security or privacy practices of third-party websites.

18. Intellectual Property

Unless otherwise stated, the content available through the XSTINGS website—including our branding, logos, graphics, photographs, product descriptions, website design and original written content—is owned by or licensed to XSTINGS.

You may not reproduce, distribute, modify, republish or commercially exploit our content without prior permission, except where permitted by applicable law.

19. Privacy

Your use of our website is also subject to our Privacy Policy.

Our Privacy Policy explains how we collect, use, store and disclose personal information.

[Read Our Privacy Policy →]

Link this to your Privacy Policy page.

20. Limitation of Liability

To the extent permitted by applicable law, XSTINGS will not be liable for indirect, incidental or consequential losses resulting from misuse of our products, inability to access our website, or circumstances beyond our reasonable control.

Nothing in these Terms & Conditions excludes or limits liability that cannot lawfully be excluded or limited.

21. Consumer Rights

These Terms & Conditions are not intended to exclude, restrict or modify any consumer rights or remedies that cannot legally be excluded under applicable Singapore law.

If there is a conflict between these Terms & Conditions and a mandatory requirement of applicable law, the mandatory legal requirement will apply.

22. Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes to our business, website, products, policies or applicable requirements.

The latest version will be published on this page with an updated Last Updated date.

Continued use of our website after changes take effect constitutes acceptance of the updated Terms where permitted by applicable law.

23. Governing Law

These Terms & Conditions are governed by the laws of Singapore.

Any dispute arising from the use of our website, products or services will be handled according to applicable Singapore law.

24. Contact Us

If you have questions about these Terms & Conditions, your order or our products, please contact:

XSTINGS

Email: support@xstings.com
WhatsApp / Phone: +13322424057