Return & Refund Policy

At XSTINGS, we want to ensure that your order reaches you in good condition. If there is a problem with your product, please contact us as soon as possible.

1. 3-Day Return & Refund Period

Customers may request a return or refund within 3 days of receiving the order.

Requests submitted after the 3-day period may not be eligible for a return or refund, except where otherwise required by applicable law.

2. Damaged, Spoiled or Defective Products

If your XSTINGS product arrives:

• Damaged
• Leaking
• Spoiled
• Defective
• With the wrong item delivered

Please contact us within 3 days of receiving your order.

We may request clear photos or videos showing the product, packaging and the issue so that we can review your request.

Once approved, we may provide an appropriate replacement or refund, depending on the circumstances.

3. Change of Mind

If you change your mind after purchasing, please contact us within 3 days of receiving your order.

To be eligible for a change-of-mind return, the product must generally be:

• Unused
• Unopened
• In its original condition
• In its original packaging
• Accompanied by proof of purchase

Return delivery costs for change-of-mind returns may be the customer's responsibility.

4. Used or Opened Products

For hygiene and product-integrity reasons, products that have been substantially used or consumed may not be eligible for a change-of-mind return.

However, if you believe the product itself is defective, damaged or spoiled, please contact us within the 3-day period so we can review the issue.

5. How to Request a Return or Refund

To submit a request, contact XSTINGS and provide:

Order Number:
Customer Name:
Reason for Request:
Photos/Videos of the Product:
Contact Number:

Contact us through:

WhatsApp: +13322424057

Our team will review your request and provide further instructions.

6. Refund Processing

Once a refund is approved, it will be processed using the applicable payment method or another agreed refund method.

The time required for the refund to appear may depend on your bank or payment provider.

Shipping or delivery charges may not be refundable for change-of-mind returns unless otherwise agreed or required by applicable law.

7. Incorrect Orders

If you receive a product different from what you ordered, please contact us within 3 days of delivery and provide a photo of the item received.

Once verified, we will provide instructions regarding replacement or refund arrangements.

8. Consumer Rights

Nothing in this policy is intended to exclude or limit any rights or remedies that customers may have under applicable Singapore consumer-protection laws.

9. Contact XSTINGS

If you have any questions regarding a return, replacement or refund, please contact:

XSTINGS

WhatsApp / Phone: +13322424057