Shipping Policy

Thank you for shopping with XSTINGS. This Shipping Policy explains how we process and deliver orders placed through our website.

1. Shipping Area

We currently provide delivery within Singapore.

If you are located outside Singapore and are interested in purchasing XSTINGS products, please contact us to check whether alternative delivery arrangements are available.

2. Order Processing

Orders are generally processed after successful payment confirmation.

Please ensure that your:

• Full name
• Contact number
• Delivery address
• Postal code

are entered correctly when placing your order.

Orders placed during weekends or public holidays may require additional processing time.

3. Estimated Delivery Time

Standard delivery within Singapore generally takes approximately:

3–5 business days

Delivery times are estimates and may vary depending on order volume, courier operations, public holidays, weather conditions or other circumstances outside our reasonable control.

4. Shipping Charges

Applicable delivery charges will be displayed during checkout before you complete your payment.

From time to time, XSTINGS may offer free delivery promotions or other shipping offers.

Any applicable conditions will be displayed as part of the promotion.

5. Order Tracking

Where tracking information is available, customers may receive an order or delivery update after their order has been dispatched.

Tracking information may take some time to become active after the courier receives the parcel.

6. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate delivery address.

If you discover an error after placing your order, please contact us as soon as possible.

We will try to update the information if your order has not yet been processed or dispatched.

Once an order has been handed to the delivery provider, we may not be able to change the delivery address.

Additional delivery charges resulting from incorrect or incomplete information provided by the customer may be the customer's responsibility, subject to applicable law.

7. Failed Delivery

If a delivery cannot be completed because:

• Nobody is available to receive the parcel
• An incorrect address was provided
• The customer cannot be contacted
• Access to the delivery location is unavailable

the courier may attempt redelivery or return the parcel.

Additional redelivery charges may apply depending on the circumstances.

8. Delayed Orders

Although we aim to deliver orders within the estimated timeframe, occasional delays may occur.

Possible reasons include:

• High order volumes
• Courier delays
• Public holidays
• Severe weather
• Operational disruptions
• Circumstances beyond our reasonable control

If your order is significantly delayed, please contact us with your order number so we can assist you.

9. Damaged or Leaking Products

Please inspect your order after receiving it.

If your XSTINGS product arrives damaged, leaking, spoiled or defective, please contact us within 3 days of receiving your order.

Please provide:

Order number
Customer name
Photo of the parcel
Photo or video showing the affected product

We will review the issue and provide further instructions.

Please refer to our Return & Refund Policy for complete information.

[Read Our Return & Refund Policy →]

10. Missing or Incorrect Items

If your parcel arrives with a missing or incorrect product, please contact us within 3 days of delivery.

Provide your order number together with photos of the parcel and products received so that we can investigate.

11. Lost Parcels

If tracking indicates an unusual delay or you believe your parcel may have been lost during delivery, please contact us.

We will review the available delivery information and, where appropriate, work with the delivery provider to investigate the shipment.

12. Receiving Your Parcel

We recommend checking your parcel shortly after delivery.

If there is visible damage to the packaging, taking photographs before opening the parcel may help us investigate any subsequent claim.

13. Changes to This Shipping Policy

XSTINGS may update this Shipping Policy from time to time to reflect changes to our delivery services, business operations or applicable requirements.

The latest version will be published on this page.

14. Contact Us

For questions regarding shipping, delivery or your order, please contact:

XSTINGS

Email: support@xstings.com
WhatsApp / Phone: +13322424057

Please include your order number when contacting us regarding an existing order.